Returns & Exchanges

RETURNS & EXCHANGES 
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Changed your mind on a recent purchase?  Bring it back in within 15 days for a store credit or exchange! 

COUNTRY RETURNS/ EXCHANGES STORE CREDIT NOTES
CANADA Accepted within 1-15 days Store credit accepted 16-30 days
USA Accepted within 1-15 days Store credit accepted 16-30 days

US orders may require you to pay applicable duties


Items must be in perfect condition, cannot show signs of wash or wear, and the tags still on.  Absolutely no exceptions. 

FINAL SALE on Footed tights/ Spanx, Lingerie, Skin care products, CPanty, Maternity Gowns, Gift Cards and all SALE ITEMS (excluding the 10% off for new customers, and Swag discounts used with our partners).  Any additional sale codes are FINAL SALE, and are not eligible for price adjustments.  Purchases made with Gift Cards will receive the refund back on the gift card.  Gift card purchases are not eligible for cash refunds. 

Items must be in perfect condition, cannot show signs of wash or wear, and the tags still on.  Absolutely no exceptions. 

Please call us before you place your order if you need help figuring out size or just need help in general. We are here for you and want you to be happy with your purchase, so let us know if we can help!

HINT:  Try the "Chat with Stephanie" icon on the bottom of your screen!  

To return an item please send it back to:
Ella Bella Maternity Returns 
Order#___________
64 Mt. Allan Cir SE
Calgary, AB T2Z2S3
Canada 

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer and USA orders may be subject to duties or taxes.  Should you ship COD, you will be deducted the cost on your refund.  We would suggest a tracking number with your shipment.

Please allow 5 business days for your return to be received and processed.  You will receive an automated email once the return has gone through.  Returns may take a couple days to show up on your method of payment.  Please be advised, if you payed via PayPal, your refund will be in your PayPal account.

Store credit never expires and is issued as a “gift card” so you can use it for online shopping. 

Prices are listed in CAD and subject to 5% GST.

Ella Bella Maternity Boutique reserves the right to determine eligibility for refunds, and update this Policy at any time without notice.  

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ADDITIONAL QUESTIONS?
Please feel free to contact the owner by email at maternity@ellabella.ca or by phone at 403-870-0695. You can also try the "chat now" feature on the main screen.  We will almost always answer immediately!