RETURNS & EXCHANGES
If you would like sizing help/ virtual try-on. Please text us at 403-870-0695 we can assist you from there ☺️
Looking to make a return or exchange? We would love to help you!
First off, ensure your product qualifies for a return/ exchange:
|COUNTRY||RETURNS/ EXCHANGES||STORE CREDIT||NOTES|
|CANADA||Accepted within 1-30 days||Store credit accepted 30-45 days||*Please see adjusted policy for Mandatory STAY AT HOME lockdowns*|
|USA||Accepted within 1-30 days||Store credit accepted 30-45 days||
US orders may require you to pay applicable duties
Please include the return slip, with the checked boxes upon completion in your return. By checking the boxes, you acknowledge that your return meets the following requirements. Please note: failure to do so may delay your return, result in a cleaning/ repackaging fee, or be unaccepted and returned at your expense.
- The return has an RA approved number found only online at https://ellabella.ca/pages/returns-centre
- Items are packaged in original wrapping, with tags still attached.
- Absolutely NO sign of wash or wear
- Items are shipped back within 30 days of delivery date.
- Keep your marketing/ promo code for your next purchase, we don’t need that back =)
NO EXCEPTIONS to the above.
Items purchased during a Sale are eligible for exchange or store credit ONLY. However, any item marked "FINAL SALE" in the title is FINAL. NO EXCEPTIONS
FINAL SALE on Footed tights/ Spanx, Lingerie, Skin care products, CPanty, Maternity Gowns, Gift Cards and all "FINAL SALE" items (excluding NEWBELLA and MAMA15). Any additional sale codes are FINAL SALE, and are not eligible for price adjustments. Purchases made with Gift Cards will receive the refund back on the gift card. Gift card purchases are not eligible for cash refunds.
We highly encourage you to use a tracking number when shipping back, as we are not responsible for undelivered packages.When returning goods to Ella Bella Maternity the shipping cost associated with the exchange/ return are considered the responsibility of the customer.
More information, including the return address and details on the returns process will be provided at the online Return Centre found at ellabella.ca/pages/returns-centre
Please call us before you place your order if you are unsure about sizing or just need help in general. We are here for you and want you to be happy with your purchase, so let us know if we can help!
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer and USA orders may be subject to duties or taxes. Should you ship COD, you will be deducted the cost on your refund. We would suggest a tracking number with your shipment.
Please allow 5 business days for your return to be received and processed. You will receive an automated email once the return has gone through. Returns may take a couple days to show up on your method of payment. Please be advised, if you payed via PayPal, your refund will be in your PayPal account.
Store credit never expires and is issued as a “gift card” so you can use it for online shopping.
Prices are listed in CAD and subject to 5% GST.
Ella Bella Maternity Boutique reserves the right to determine eligibility for refunds, and update this Policy at any time without notice.
Please feel free to contact the owner by email at email@example.com or by phone at 403-870-0695. You can also try the "chat now" feature on the main screen. We will almost always answer immediately!