FAQ

FAQs:

Shipping/ Times & Delays:

Orders are shipped as quickly as possible, within 1-3 business days.  Most shipping times are not affected at this point, but in some cases there are delays out of our control. If your package is lost, or not tracking, please try the following: 

·       Check your COMMUNITY mailbox.  Canada post does not deliver to your door in every circumstance.

·       Canada post does not require signatures at this time.  So if it says “signed” it simply means delivered. 

·       Check with your neighbor.  We have seen a package left in a neighbor’s box from time to time. 

·       Wait one more day.  Your order may have been “delivered” electronically, but not yet dropped off. 

·       If the above all fails, please contact Canada Post.  As we do not personally deliver your items, we are unable to provide you with any more information than what you are able to see through your tracking number. 

·       Please note, we have less than 1% of our items lost or undelivered.

Returns/ Exchanges:

Please make sure your return/ exchange is eligible here; https://ellabella.ca/pages/in-store-exchange-policy 

Local Pick Up 

Local pick up is available in Calgary. You can select the option for local pick up at checkout. Your order will typically be ready within 1-2 business days. Once your order has been prepared, you will receive an email with the pick up address and instructions. 

Gowns 

Maternity gowns are for purchase only. We do not offer gown rentals. 
*All gowns are final sale*

Brand Drops:

We are all eager to see our favorite lines drop new products!  Please note we have no control over what the manufacturer has available, their fulfillment time, or shipping time.  We can only ensure we are ordering promptly.  We are at the mercy of the manufacturer after that point.  The best way to stay update is by following us on social media, or signing up for our newsletter.   With the current economic situation, we are doing our absolute best to keep the shop stocked with your favourite items, despite international delays. 

Order Info/ Edits:

Please let us know as soon as possible if you need to edit an order.  We cannot guarantee that your order will be edited, but do our absolute best to do so.

We appreciate your patience and support of our small business!

Should you require urgent support please do not hesitate to text at 403-471-8811


Thank you, 

Erika and the Ella Bella Team.

Based on 1375 reviews
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A
Poppy Linen Jumpsuit
Amber Y. (Barrie, CA)
Cute, Comfy, Canadian!

I am a big fan of my overalls. These were my second purchase from Ella Bella (the first was a pair of maternity jeans which I also love). These are the exact type of comfortable clothing I have been craving, while also being cute enough to dress up for work. The quality is good and I love supporting Canadian businesses. Win, win, win!

Thank you so much for taking the time to send us your feedback Amber! We love to hear that you are loving your Ella Bella purchases and really appreciate you sharing your experience. A win for us too!

R
Jenny Short Sleeve Nursing Tee
Rachel (Toronto, CA)
Great Product

This shirt came exactly as described and is made of a quality material. I like the style for nursing and it will definitely be a staple shirt during the postpartum period.

Amazing! Thanks for the note. Enjoy those baby snuggles and we hope your nursing shirt makes breastfeeding a little easier while still being stylish and comfy!

Great Product

These pregnancy leggings are awesome! They are super comfortable and made of quality material. I really like the way they fit and they are a nice light material without being see-through. I love being able to support a Canadian company who makes quality maternity wear.

Thank you so much for taking the time to review your purchase! We love hearing from our clients. We are happy you are loving your new leggings! 😁

M
Isla Jegging
MP (Sparwood, CA)
Amazing service!

I ordered a pair of jeans from Ella Bella and when they arrived they were too small. I shipped them back for an exchange. Even though the product was listed as sold out in the size I needed, they personally emailed me to let me know they would order in my size and ship it as soon as it arrived. The new size fits great and I loved the personal care of this business!

Thank you so much for taking the time to give us a review! I'm so glad you got jeans that you love!! Our mission is to give great customer service and we are ecstatic to hear we were able to accomplish that!

A
3-in-1 Fleece Hoodie
Alexis (Toronto, CA)
Great Hoodie!

I bought this 3 in 1 hoodie postpartum to carry my little one around in a carrier. Erika the owner was super helpful in helping me find my size as I was between two sizes in the size chart. It’s quite warm under a coat, and it is definitely something I will be using afterwards once I’m no longer carrying her around. The fit isn’t too tight or baggy but is slim fitting so you still have a shape. The faux fur lining is also super soft!

G
7AM Enfant - CAR SEAT COCOON
Gillian G. (Calgary, CA)
Winter MVP!

I had a 4-season car seat cover gifted to me but wasn't confident that it'd keep my daughter warm enough. I bought this one and it keeps her toasty between the car and Dr appointments. So happy with this purchase!

Fantastic! Thanks for sharing. We are so happy to hear your new car seat is keeping your daughter warm and cozy while also giving you peace of mind that she is protected from the elements 😍

I love that it just goes around the car seat.

S
Ella Bella Gift Card
Sandra J. (Phoenix, US)
Love Ella Bella!

My daughter-in-law loved the items she was able to purchase with the gift card I sent her. And the owner even helped with the delivery during the Canada Post strike. That’s going above and beyond for their costumers. Thank you Ella Bella!

Thanks so much for the review Sandra! We loved being able to get your DIL her order despite the postal strike! 😁

A
Unisex Love in Loss Sweatshirt
Arielle M. (Red Deer, CA)
Love in Loss Sweater

I love this sweater. Not only is beautiful but it is the softest thing I own. Thank you for giving back to the pregnancy and infant loss community.

K
Jaydon Nursing Hoodie
Kaila (Calgary, CA)
Perfect nursing hoodie

I have been living in this hoodie ever since I got it. The fabric is high quality. It's not too thin or thick and it's so soft and cozy on the inside. Perfect for cuddling up with my newborn on these chilly days.

Bye bye disposable

I will never go back to using disposable nursing pads after using these. They are so comfortable, absorbant and easy to clean. Just toss em in the laundry. Bonus: they make great makeup remover pads too

Favorite cardigan

This cardigan is so comfortable. I wear it on rotation as a breast feeding mama. I definitely would have wore it if I owned it when pregnant. The aquamarine is a beautiful blue. But I really want the brick red as well. And the knit and large buttons really make me feel more dressed up/put together when I'm sporting my nursing tops and legging

T
Tori Full Zip Long Sleeve Tee
Tiffany T. (Calgary, CA)
Favorite nursing shirt

This has to be my all time favorite nursing shirt. The double way zipper makes it so easy and discreet to feed in public. The material is so soft and feels much dressier than traditional nursing clothes. I happily match this one with a high waisted pencil skirt and it looks like it belongs or keep it casual with my leggings.

N
GLOWING AND GROWING Tee
Natssha (Calgary, CA)
So comfy!!

This shirt is the BEST. The material is so soft and stretchy. It is seriously so comfortable and perfect through my entire pregnancy

Love this sweater!

This is my second purchase of this sweater! It's so cozy and has become a staple in my wardrobe as the weather gets cooler. I had to come back and buy a second colour! Great for anyone, whether they are expecting or not (I had my last baby years' ago!)

B
Phoenix Maternity Swimsuit
Brittany S. (Saskatoon, CA)
Perfect fit and speedy shipping

This is the second item I have purchase from this store and I am in love. 1 they have insanely fast shipping. I don't know if it's just my location but I ordered Tuesday this week and got it Friday the same week.
The Bathing suit checks all my boxes for fit, functionality, modesty, and style. I have only tried it on but I can already see I will feel comfortable and not "falling out" while at the pool with both my sons.
The perfect fit around my bum and crotch makes me very happy. I don't have to think about stray hairs, like with other swim bottoms. Slightly tight on my thighs but that will soften with water and time.
I am in a postpartum season right now but I can already tell there is enough room to grow belly area.
Buttons open fully to feed, also are baby proof buttons. I know you understand!
Overal I am very please with the Bathing suit and hope to buy more products from you again.

L
Embrace Short Sleeve Nursing Tee
Luz

Beautiful, classy, perfect to dress up a skirt

L
Ditsy Mesh Skirt
Luz

Looove it! I'm still using it in postpartum

V
Denim Maternity Short Overalls
Verlyn C. (Estevan, CA)

Very cute and comfortable.

I received the BUMP Tshirt and I love it 🥰 My daughter also tried to steal it from me. I had to promise her that I would keep it for her 🙃

I love Tshirts because they go with everything and they fit me at every stage of my pregnancy 🤰🏽 I no longer have to tell people that I am pregnant 😅

I just love them!!! First pregnancy that I actually buy shorts. I can run after my 4 other kids in the park! They go under the belly and are adjustable. 🩷

K
Talia Nursing Tank Top
Kaytlyn P. (Edmonton, CA)
Great

I really like these nursing tops. They are a nice fabric and they look nice. I did get a larger size and find it works nice for nursing, giving me a bit extra room to try to cover the baby when she nurses and is constantly moving, lol.

Awesome! We are so happy to hear you are liking your new tops!

N
Isla Jegging
N.T. (Calgary, CA)
Great maternity jeans

Love the inset panel, makes them feel like regular jeans. Adjustable elastic waistband helps find the right fit. Wish they were a couple inches longer or came in a longer length.

Thank you so much for your review and we are happy to hear you are loving your jeans! I am including some links to Maternity Pants we have that are longer in length, for our tall mamas!
https://ellabella.ca/collections/maternity-jeans/products/maternity-32-relaxed-straight-leg-jean-w-bellyband
https://ellabella.ca/collections/maternity-dress-pants-1/products/jeanne-maternity-trousers-by-atelier

My favorite pants!

These are by far the most comfortable pair of maternity pants I own and definitely my favorite! They are incredibly soft and are not see-through at all. I was able to wear these throughout my entire pregnancy. I absolutely loved these as maternity pants but I love them even more as postpartum pants. I'm 2 weeks postpartum and I am currently living in them 24/7. I highly recommend!!!

Hooray! Welcome to your beautiful new daughter!! We are so happy you are loving your lounge pants! There is nothing like a go-to comfy outfit for the days (and nights) spent focused on your newborn. We are so grateful for your feedback!