FAQ

FAQs:

Shipping/ Times & Delays:

We ship orders as quickly as possible within 1-3 business days. As we continue to navigate through the pandemic, please note Canada Post has advertised they are experiencing some delays. Most shipping times are not affected at this point, but in some cases there are delays out of our control. If your package is lost, or not tracking, please try the following: 

·       Check your COMMUNITY mailbox.  Canada post does not deliver to your door in every circumstance.

·       Canada post does not require signatures at this time.  So if it says “signed” it simply means delivered. 

·       Check with your neighbor.  We have seen a package left in a neighbor’s box from time to time. 

·       Wait one more day.  Your order may have been “delivered” electronically, but not yet dropped off. 

·       If the above all fails, please contact Canada Post.  As we do not personally deliver your items, we are unable to provide you with any more information than what you are able to see through your tracking number. 

·       Please note, we have less than 1% of our items lost or undelivered. 

 

Returns/ Exchanges:

Please make sure your return/ exchange is eligible here; https://ellabella.ca/pages/in-store-exchange-policy 

Then create a return/ exchange here; https://ellabella.ca/pages/returns-centre 

 

Brand Drops:

We are all eager to see our favorite lines drop new products!  Please note we have no control over what the manufacturer has available, their fulfillment time, or shipping time.  We can only ensure we are ordering promptly.  We are at the mercy of the manufacturer after that point.  The best way to stay update is by following us on social media, or signing up for our newsletter.   With the current economic situation, we are doing our absolute best to keep the shop stocked with your favorite items  despite international delays. 

 

Order Info/ Edits:

Please let us know as soon as possible if you need to edit an order.  We cannot guarantee that your order will be edited, but do our absolute best to do so.

We appreciate your patience and support of our small business!

Should you require urgent support please do not hesitate to call or text at 403.870.0695 


Thank you, 

Stephanie (owner) and the Ella Bella Team <3